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General Delivery Information:
· Delivery is FREE to UK Mainland* - See exceptions below.
· Please provide a contact phone number when ordering – in case we or the couriers need to get in touch.
· All orders placed before 12 Noon will be processed the same day.
· Most chairs & furniture are dispatched on a 24 – 48 hour basis (if ordered before noon)
· Most deliveries are made within 24 – 48 hours after dispatch.
· Some items may be delivered within 10 working days but you will be confirmed a delivery date.
· Specific delivery dates can be offered if required – please provide details in checkout.
· Large orders may be palletised but we will do our best to inform you prior to delivery.
· Deliveries are made between 9am – 6pm. Monday to Friday.
· We do not send Fully Built chairs anywhere other than UK Mainland.
Refusing / cancelling an order
· If you refuse an item on arrival due to change of mind and or mistake, you will be charged a fee to have the item returned and or resent - price dependant on product and location.
· If you cancel an item after it has been dispatched you will be charged a return fee – price dependant on product and location.
· Deliveries are attempted at least twice, deliveries that fail after this due to no one at the delivery address may incur a fee to re-deliver.
Items arriving Damaged:
· Unfortunately this is rare but it can happen.
· If an item arrives at your door please inspect it before signing.
· If you see any severe damage to the item on arrival please refuse delivery and sign as damaged.
· If you are unsure about the item please sign as “unchecked” or signed as “damaged”
· In the unlikely case your item arrives damaged we need to be notified within 24 hours of delivery and require photographic evidence within 2 days of the item arriving. We can then sort out a replacement part to be dispatched. Please email photos to email@example.com. Photos must contain the damaged item and also the damaged to any packaging. This process is so we can follow up claims with the couriers insurance.
Out of Stock:
· If an item is out of stock, you will be contacted within 24 working hours to be offered either an alternative, full refund or to wait until the product comes back into stock.
Free Delivery is to UK Mainland, excludes Scottish Highlands, Northern Ireland, Ireland, Isle of Wight, Isle of Man, Shetland Islands or Surrounding UK Islands, for these locations please ring us on 01206 586858 or e-mail us at firstname.lastname@example.org
· Free Delivery may not apply on selected items for postcodes below:
· Zone A: DD, PH, AB, KW, IV, ISLE OF WIGHT PO, ZE, HS, KA, PA, KY
· Zone B: PH, BELFAST CITY, BT
· Zone C: DUBLIN CITY, ALL OF NORTHERN IRELAND / BT
· Zone D: ALL OF SOUTHERN IRELAND
· Zone E: ISLE OF MAN, IM
· Zone F: CHANNEL ISLANDS, GY JE
Excellent range and knowledgeable staff. Great to be able to try lots of chairs to see what suited best and now in receipt of the most comfortable office chair I've had in years. Thank you.
Atlantis were very good and helpful and the product was fine. However their courier service failed to deliver on the specified day and there was no contact to say this would be the case. When I queried the tracking website which had shown the item was out for delivery I was told yes it does that. Not very helpful at all.
Excellent price; swift delivery; good choice of furniture.
Thanks again Atlantis for another good quality, great value item of furniture with the usual speedy and professional service. We will definitely be back. TTC Refrigeration Ltd
Great service will definitely be using them Again for all our seating needs thank you.
From beginning to end, we found the service both excellent and good humored. On visiting the Colchesterc showroom, we were given excellent advice and the furniture that we ordered arrived the next day.
Excellent product, easy to assemble, delivered on time, would recommend!!
Very pleased with the desk and bookshelves. Rachel gave helpful suggestions and kept me advised as to deliveries. Delivery men were friendly and efficient . A great service all round.
We're really pleased with our 2-drawer beech effect filing cabinet. It's a great size and looks like a piece of furniture. Just what we wanted. It arrived in quick time too. Great service!
Complete attention to detail in helping us make choices - although we found that the modesty-board threw out their under-desk calculations a little. Straight-forward assembly resulting in high quality furniture. Super-efficient delivery, within 24 hours of ordering.
I actually ordered a similar desk from another company the week before and they went dark so I had to cancel it. I was impressed with Atlantis and the good contact they kept with me. It is very much appreciated. The desk actually couldn't be delivered the week I ordered it due to the snow, but it was redelivered the week after (on a day on my choosing) and I was very happy with the delivery company you choose to work with too. They were on time, polite and helped me to carry the boxes up 2 flights of stairs. Thank you very much.
Great Chair thank you very much
Just about 24 hours form ordering the chair to actually receiving it, can not get any better than this. The chair is really comfortable and easy to put togather , at last I can work for longer.
Good choice of desks, website easy to use, prices seemed reasonable compared with other retailers. The delivery was free and arrived on the specified day. Desk was well packaged and was easy to assemble. Would use again.
Very efficient on-line purchase. asked a question and was very quickly contacted. cannot fault their service, quick and efficient delivery, all one should expect from an on-line purchase and would definitely buy from again. *****
Really good online customer support in ensuring the product was the right one for me and speedy delivery, my filing cabinet was received before the expected delivery date. Thank you! RebeccaHancockNutrition
Joel was so helpful. He was able to advise on the correct products and was very professional and polite. The goods came when expected. Customer service from Atlantis is exceptional. Well done.
Good quality office furniture, easy to assemble. Delivered next day. Helpful staff.
V quick delivery Simple instructions for assembly & now sitting on comfortably
Excellent customer service! I wanted more information than the online photos showed, and Rachel took two more photos so I could see the detail I needed. Atlantis also made sure I had earlier delivery than I had expected. Item is good quality and exactly as described. Very satisfied.
Chairs were delivered in a reasonable time unfortunately no indication of the time of delivery could be given. We liked the chairs but they were a different colour to that described on the website. The colour we wanted was not available and after informing Atlantis they offered us a partial credit in compensation. We accepted this as it was less hassle but we would have preferred the goods as advertised.