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General Delivery Information:
· Delivery is FREE to UK Mainland* - See exceptions below.
· Please provide a contact phone number when ordering – in case we or the couriers need to get in touch.
· All orders placed before 12 Noon will be processed the same day.
· Most chairs & furniture are dispatched on a 24 – 48 hour basis (if ordered before noon)
· Most deliveries are made within 24 – 48 hours after dispatch.
· Some items may be delivered within 10 working days but you will be confirmed a delivery date.
· Specific delivery dates can be offered if required – please provide details in checkout.
· Large orders may be palletised but we will do our best to inform you prior to delivery.
· Deliveries are made between 9am – 6pm. Monday to Friday.
· We do not send Fully Built chairs anywhere other than UK Mainland.
Refusing / cancelling an order
· If you refuse an item on arrival due to change of mind and or mistake, you will be charged a fee to have the item returned and or resent - price dependant on product and location.
· If you cancel an item after it has been dispatched you will be charged a return fee – price dependant on product and location.
· Deliveries are attempted at least twice, deliveries that fail after this due to no one at the delivery address may incur a fee to re-deliver.
Items arriving Damaged:
· Unfortunately this is rare but it can happen.
· If an item arrives at your door please inspect it before signing.
· If you see any severe damage to the item on arrival please refuse delivery and sign as damaged.
· If you are unsure about the item please sign as “unchecked” or signed as “damaged”
· In the unlikely case your item arrives damaged we need to be notified within 24 hours of delivery and require photographic evidence within 2 days of the item arriving. We can then sort out a replacement part to be dispatched. Please email photos to email@example.com. Photos must contain the damaged item and also the damaged to any packaging. This process is so we can follow up claims with the couriers insurance.
Out of Stock:
· If an item is out of stock, you will be contacted within 24 working hours to be offered either an alternative, full refund or to wait until the product comes back into stock.
Free Delivery is to UK Mainland, excludes Scottish Highlands, Northern Ireland, Ireland, Isle of Wight, Isle of Man, Shetland Islands or Surrounding UK Islands, for these locations please ring us on 01206 586858 or e-mail us at firstname.lastname@example.org
· Free Delivery may not apply on selected items for postcodes below:
· Zone A: DD, PH, AB, KW, IV, ISLE OF WIGHT PO, ZE, HS, KA, PA, KY
· Zone B: PH, BELFAST CITY, BT
· Zone C: DUBLIN CITY, ALL OF NORTHERN IRELAND / BT
· Zone D: ALL OF SOUTHERN IRELAND
· Zone E: ISLE OF MAN, IM
· Zone F: CHANNEL ISLANDS, GY JE
Phoned up to ask a question, very helpful staff, ordered a fully built chair at noon, delivered the next day and already sitting comfortably! Thank you very much to the Atlantis team.
Bought a Rayleigh Cantilever Wave Office Desk, delivered next day, went together easily. Couldn't be happier. Will definitely buy from Atlantis Office LTD again. Thanks
Walked in - friendly advice - easy purchase - efficient delivery
Atlantis Office LTS made my shopping stress free. I am already planning my next purchase!
The desk that was advertised is of excellent quality and really sturdy money well spent.
Good quality product. Sturdy / Should last. Only adverse is, it came in a huge box which i thought was unnecessary.
Arranged my purchase by telephone and my experience was way beyond expectations,
Online purchase simple and slick Next day delivery Great price What more could one expect?
Very good service from start to finish. Excellent quality also very easy instruction to follow. Highly recommend.
Very easy transaction, we have been looking for a good quality office chair for some time and we have bought a few that looked great on the page but turned out to be very poor quality. The chair we have now bought from Atlantis is perfect. We will be placing an order for more chairs in the new year and will recommend Atlantis in the future.
I'm happy with the product and the instructions
I placed my online order on Sunday afternoon and was surprised and delighted to receive a phone call on Monday confirming my delivery for Wednesday. I live in a relatively remote area and do encounter difficulties with deliveries occasionally, but not this time. My desk and drawer unit are exactly what l wanted and were easy to assemble. They look great. Definitely recommend Atlantis.
The chair I ordered was delivered very promptly - a matter of a couple of days. The wrapping was a bit basic but adequate. The chair itself is very comfortable and appears to be well made. Time will tell.
Fantastic help and customer service from Atlantis Office. From start to finish I felt I was dealing with a reliable, professional company with helpful and friendly staff which I much appreciated. I am absolutely delighted with my order which is a big office chair. I had it delivered ready assembled and was helped with the fine tune adjustments in my home. I have no hesitation in recommending Atlantis Office based on my first purchase and would happily buy from this company again. An easy 5 Stars and a big Thank You!
How nice to find a showroom with so many chairs on display. Ordered a chair on one day and it was delivered the next. Excellent service!
I was given a lot of help in choosing the chairs and they were assembled and delivered in 48 hours which made for a 1st class service at a fair price. Would recommend.
Answered queries when I called. Prompt service. Though 1 item arrived a day later than advised. Courier? But very good
Quality product and good v.f.m. Thanks.
Very good service and very good quality chairs. We're very happy with them.
I ordered two office pedestals from Atlantis. Unfortunately one arrived damaged, Atlantis dealt with this issues professionally and quickly causing minimum disruption to ourselves. They arranged for a new delivery and collection on the damaged unit the next day. I would always judge a company by how they deal with issues. I am very happy with Atlantis.
Ordered chair on Sat - delivered Tues. Very pleased with product and service. Thank you.