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Delivery Information

General Delivery Information:

·         Delivery is FREE to UK Mainland* - See exceptions below, these include Scottish Highlands, Ireland and surrounding Islands. 

·         Please provide a contact phone number when ordering – in case we or the couriers need to get in touch.

·         All orders will be dispatched based on when ordered (see each product for cut off time).

·         Chairs, Desks and Furniture ordered on a next day service and ordered before the cut off time will be delivered the next working day. (requires a signature) 

·         Delivery is FREE on all items, on some items you can upgrade your delivery or have your chair / furniture built for a specified fee. 

·         Specific delivery dates can be offered on all items, for non-built chairs please let us know, for furniture orders or built chair there may be a fee for specific day. 

·         Certain orders may be sent on pallets to ensure they arrive safely, we will always arrange this with your first. 

·         Deliveries are made between 8am – 6pm. Monday to Friday. We do our best to keep you as informed as possible. 

·         We do not send Fully Built chairs anywhere other than UK Mainland. 

 

Refusing / cancelling an order

·         If you refuse an item on arrival due to change of mind and or mistake, you will be charged a fee to have the item returned and or resent - price dependant on product and location.

·         If you cancel an item after it has been dispatched you will be charged a return fee – price dependent on product and location.

·         Deliveries are attempted at least twice, deliveries that fail after this due to no one at the delivery address may incur a fee to re-deliver.

 

Items arriving Damaged:

·         Unfortunately this is rare but it can happen.

·         If an item arrives at your door please inspect it before signing.

·         If you see any severe damage to the item on arrival please refuse delivery and sign as damaged.

·         If you are unsure about the item please sign as “unchecked” or signed as “damaged”

·         In the unlikely case your item arrives damaged we need to be notified within 24 hours of delivery and require photographic evidence within 2 days of the item arriving. We can then sort out a replacement part to be dispatched. Please email photos to sales@atlantisoffice.com. Photos must contain the damaged item and also the damaged to any packaging. This process is so we can follow up claims with the couriers insurance.

 

Out of Stock:

·         If an item is out of stock, you will be contacted within 24 working hours to be offered either an alternative, full refund or to wait until the product comes back into stock.

 

Free Delivery:

Free Delivery is to UK Mainland, excludes Scottish Highlands, Northern Ireland,  Ireland, Isle of Wight, Isle of Man, Shetland Islands or Surrounding UK Islands, for these locations please ring us on 01206 586858 or e-mail us at sales@atlantisoffice.com

 

·         Free Delivery may not apply on selected items for postcodes below:

·         Zone A: DD, PH, AB, KW, IV,  ISLE OF WIGHT PO, ZE, HS, KA, PA, KY

·         Zone B: PH, BELFAST CITY, BT

·         Zone C: DUBLIN CITY, ALL OF NORTHERN IRELAND / BT

·         Zone D:  ALL OF SOUTHERN IRELAND

·         Zone E: ISLE OF MAN, IM

·         Zone F: CHANNEL ISLANDS, GY JE


If you have any questions regarding delivery or would rather place your order over the phone please contact us on 01206 586858. 


Returns policy 
General Return Rules 
An item can only be returned if it is within 7 days on delivery of goods. 
If an item is being returned due to change of mind you must have the full packaging that the item was received in. The item must be unused and must be returned in it’s original packaging as received. We cannot accept items as returns if you have disposed of the original packaging. You will then have to pay for postage back to ourselves or we can arrange a courier but the cost of the courier will be taken from your refunded amount. I.e If the item is £100 and the collect fee is £20 you will received a refund of £80. 
If an item arrived damaged or faulty we will send replacement parts for you to change on the chair. If you noticed damaged upon receipt of goods and want to return, the item needs to be packaged as received and ourselves notified so we can arrange collection. 
We will not accept an item returned for damaged out of the 7 day return period. We can provide parts but not a return.
If you choose to have your item delivered fully assembled then decide to return this item, the cost of the assembly charge will not be refunded.

ITEMS DELIVERED FULLY BUILT, CUSTOM UPHOLSTERED/MADE TO ORDER AND OR INSTALLED CANNOT BE CANCELLED, REFUNDED OR RETURNED.

 

 

Atlantis Office Reviews

4.79 Average

229 Reviews

Product exactly as described and arrived on time - thank you for the excellent service.

Posted 1 week ago

Office furniture arrived promptly and desks were erected as requested. Staff were helpful throughout. Good company to deal with. Thank you

Posted 1 week ago

Great Service, Fast delivery and good prices

Posted 2 weeks ago

Great customer service, phoned up to place an order, very friendly and knowledgeable staff, all my questions were answered and i was told when i will receive my order, very easy process. 5*

Posted 2 weeks ago

Delivered on time, quick delivery, good value for money. Chairs very comfy! Didn't like that we received parts for the smaller chairs as well as the big version that we wanted. It's meant having perfectly good parts that will get thrown away as they're surpluss to requirement

Posted 1 month ago

Ordering was simple & straightforward, the product was good quality & delivery was exactly as promised. I plan to place further orders in future.

Posted 1 month ago

We were very pleased with the attentive customer service, the quality of the furniture and the efficiency of the men who installed our furniture.

Posted 1 month ago

The chair is what I wanted, and over and above that, the service at Atlantis, from the beginning, has been exemplary. I am quite inquisitive for information, and Atlantis where wonderful and helpful, even being able to offer viable alternatives to my primary choice, and provide me with helpful dimensions of each of them as well. Over and above this, the alternatives for delivery were wonderful. Atlantis were able to meet my rather awkward delivery needs, where others had no alternatives at all. Not only that, although the company that was delivering for them failed on the first visit (vehicular failure) they were texting immediately and I was able to arrange another suitable visit with ease. On top of this the delivery men were wonderful and very helpful, helping me move an ungainly object up stairs and through a constricted doorway without any complaint. They deserve 5 stars too. in fact, i would probably give both Atlantis and the delivery team 6 stars if i could. I would also like to say that as someone that works in Customer Service, Atlantis are one of the few companies that I have dealt with that actually DO deliver superb customer Service. A rare and precious thing. Both Josh and Rachel, who I spoke to there were all that I could have wanted, and would be proud to work with either of them. Keep up the good work, Atlantis. I will recommend you to anyone without hesitation

Posted 1 month ago

Couldn't have been more helpful and professional. I rang in advance as we had to plan to visit with work commitments etc, and they arranged to open earlier for us. This was an important purchase for me, being a full time home worker - and bad experiences with previous office chair purchases. I explained to Josh what I was looking for, he offered a few suggestions to try, left me to do so, while being on hand to answer questions. No pressure, no sales pitch, just honest advice. His patience was amazing while I moved chair to chair early on a Monday morning! Having settled on 2, suggested me trying at a desk, and again allowed me time to make my decision. Result - never in my life have I had such a comfortable office chair! Bad back is no more and was the perfect choice for me - made having been allowed time to make the right choice with no pressure. 10/10 for customer service and would never buy on-line again knowing there are within driving distance for any other office needs.

Posted 1 month ago

This is the perfect desk chair for my son's study area. Extremely study and comfortable and the option to build in the colours of your choice is fantastic. Brilliant service, communication, build quality and delivery.

Posted 1 month ago

Excellent service very efficient nothing is too much trouble

Posted 1 month ago

Ordered an office chair (Reading Airmesh/folding arms) for next day delivery. No despatch information but a very quick response when I emailed for further information. The chair was competitively priced and arrived as expected. The video review of the chair was helpful in making my selection and I am happy with my purchase. I would not hesitate to use Atlantis again.

Posted 2 months ago

Excellent range and knowledgeable staff. Great to be able to try lots of chairs to see what suited best and now in receipt of the most comfortable office chair I've had in years. Thank you.

Posted 2 months ago

Atlantis were very good and helpful and the product was fine. However their courier service failed to deliver on the specified day and there was no contact to say this would be the case. When I queried the tracking website which had shown the item was out for delivery I was told yes it does that. Not very helpful at all.

Posted 2 months ago

Excellent price; swift delivery; good choice of furniture.

Posted 2 months ago

Thanks again Atlantis for another good quality, great value item of furniture with the usual speedy and professional service. We will definitely be back. TTC Refrigeration Ltd

Posted 2 months ago

Great service will definitely be using them Again for all our seating needs thank you.

Posted 3 months ago

From beginning to end, we found the service both excellent and good humored. On visiting the Colchesterc showroom, we were given excellent advice and the furniture that we ordered arrived the next day.

Posted 3 months ago

Excellent product, easy to assemble, delivered on time, would recommend!!

Posted 3 months ago

Very pleased with the desk and bookshelves. Rachel gave helpful suggestions and kept me advised as to deliveries. Delivery men were friendly and efficient . A great service all round.

Posted 3 months ago

We're really pleased with our 2-drawer beech effect filing cabinet. It's a great size and looks like a piece of furniture. Just what we wanted. It arrived in quick time too. Great service!

Posted 3 months ago