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Frequently Asked Questions
Is there a delivery charge?
No – We offer Free Delivery to UK Mainland, excluding Scottish Highlands, Northern Ireland, Ireland, Isle of Wight, Isle of Man, Shetland Islands or Surrounding UK Irelands, for these locations please ring us on 01206 586858 or e-mail us at firstname.lastname@example.org
How long does delivery take?
Delivery is usually next day for order placed before mid-day. For items under our ‘Installed’ Range – delivery is usually within 14 working days.
Do you offer discount for bulk orders?
Of course, please contact us either via phone on 01206 586858 or send us an email to email@example.com to discuss your requirements.
Do you have a shop/showroom?
Yes! We have a large showroom in Colchester, Essex. We are open Monday – Thursday 9am-5pm and Fridays 9am-4pm. Weekend visits are also available by appointment only.
Who will be delivering my Order?
The main couriers we use are Parcel Force, City Link and Yodel. If your order is large we may use a pallet delivery service.
I ordered a few items but have only received part of my order, where is the rest?
Stock is dispatched from several warehouses within the UK so items may arrive separately.
What happens if I am not home when you try to deliver my parcel?
If you’re out and about when the delivery van arrives, the driver will leave a card with detailed instructions on how/where to collect your parcel. Sometimes the parcel may be left with a neighbour, whilst on other occasions it will be taken back to the depot to await new delivery instructions. All of the information you need is printed on the card the courier leaves for you.
Returns and Cancellations
What if I change my mind?
If you refuse an item on arrival due to change of mind and or mistake, you will be charged a fee to have the item returned and or resent - price dependant on product and location.
If you cancel an item after it has been dispatched you will be charged a return fee – price dependant on product and location.
Deliveries are attempted at least twice; deliveries that fail after this due to no one at the delivery address may incur a fee to re-deliver.
My order has arrived and it’s broken – help!
In the first instance we ask for you to take a photo of the damage and email to us. This saves time as we can look at the problem and start the process of rectifying it straight away rather than waiting for it to arrive back with us. Once we have the photos we can access the damage and send out replacement parts or if necessary a whole new item and arrange collection of the damaged goods.
Accounts and Discounts
I don’t want to create an account; do I need an account to order?
No, you don’t need to create an account to place an order; you can just checkout as a guest.
Wondering about the benefits of creating an account? Creating an account allows you to save your details, so shopping with us in the future is faster and easier. You can also track the status of your order, and we’ll send you exclusive offers every now and then, too.
Your details are safe with us and we don't pass them on to any third parties.
Where do I enter my discount code?
Click on the shopping cart icon at the top of your screen. The shopping cart page will appear on your screen and you’ll see listed your products you’ve selected to buy. At the underneath of the listed products you will see a text box to place your discount codes into!
I’m unhappy with my product and I’d like to speak to you about it
The best way to contact us regarding a problem with your order is via phone 01206 586858 or email firstname.lastname@example.org.